I recently ordered an HP OfficeJet 6500 Wireless printer (E709N) from Newegg.com. I really like the printer, great price point for all the features it offers.
I read a lot of the reviews on Newegg prior to ordering the printer. A lot of people seem to have problems with configuring the networking portion of the printer. Even more concerning though, were the reports of problems installing the printer via the network with Windows 7.
I’ve never been a fan of installing the software provided with HP printers and certainly never a fan of installing the software provided with a bundled CD, regardless of manufacturer. Always check the manufacturers website for the latest drivers / software before installing a new device.
Hewlett Packard does an excellant job providing a “basic” driver for its printers, scanners and multifunction devices. This basic driver provides the bare minimum your computer needs to be able to print from any application and scan from any third party applications that support Windows Image Aquistion (WIA), which anymore is just about anything. So my advice here is to download the latest, basic driver from HP’s support site before installing your new HP device.
My problem was something altogether different.
First let me state that that I am running Windows 7 and I’m not sure if this affects other versions of Windows (ie. XP or Vista). Second, I was attempting to install the HP software while connecting to the printer via the network, NOT a USB cable.
I ran through the installation wizard provided by HP however towards the end of the installation when it would actually communicate with the pritner and attempt to install the devices, the installer failed every time. The only error message(s) that I could uncover were listed in the Windows Event Viewer under the System Log. Here is what the error stated:
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.”
What this error message states is that the Local Service account does not have Local Activiation permission for the HP SLP Service (Application ID 7DDEFEA6-98EE-4F13-A25B-EC83D9BC5541).
Although I’m familiar with the Component Services administrative tool, I could not find the Application (or APPID) that this error message was referring to. Rather than applying the necessary permissions to the application I applied the permissions to the “Default Level”. Below I have outlined the steps I took that were necessary to sucessfully install the HP OfficeJet 6500 via the network using Windows 7:
- Uninstall the HP OfficeJet 6500 software, if already installed. This will require a reboot, do so before proceeding
- Launch the Component Services administrative tool
You should be able to locate this tool from the Search bar of the Start menu
- With the Component Services window open
- Expand the Component Services console listed on the left side
- Expand Computers under Component Services
- Right click My Computer and choose Properties
- Select the COM Security tab
- Under the section titled “Launch and Activition Permissions” click the Edit Default… button
- Click the Add button
- Enter “Local Service” in the field provided and click OK
- With the Local Service account selected, place check marks next to Local Launch and Local Activition under the Allow column
- Click OK
- Click OK again
- A warning may appear alerting you that you are about to change DCOM settings, click Yes
- Close the Component Services window
- Install the HP OfficeJet 6500 software
I’m not suggesting that this is the best or most secure method of solving this problem, but it does work. By posting this information I hope to help others that have encountered the same problem(s) I did without having to spend endless hours trying to troubleshoot.